PRIVACY NOTICE / TERMS AND CONDITION

Privacy Notice

Hotel Sogo understands that your privacy is important to you and that you care about how your personal data is used and shared online. We value the privacy of everyone who visits this website, www.hotelsogo.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the Data Privacy Act of 2012.

Our Site may contain links to other websites. Hotel Sogo has no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. Hotel Sogo is not responsible for third party’s acts, omissions, use of cookies and any other security procedures, even though it is linked to Our Site.

Scope of Personal Data

“Personal Data” means all  types of personal information from you when you manually or electronically submit the following, but not limited to: full name, address, email address, contact details, nationality, gender, date of birth, marital status, photographs, and related information.

Use of Personal Data

All information we collect shall be kept private and confidential by Hotel Sogo and shall be used solely for legal purposes as mandated by the Data Privacy Act of 2012 and other relevant laws. Information that matters of public interest, however, may be disclosed to the public subject to applicable laws, rules, and regulations. Pictures taken during any activity may also be used in Hotel Sogo’s promotional and publicity materials.

We collect, use and retain your Personal Data for any or all of the following purposes:

(a) verifying your identity; (b) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; (c) leading analysis, research, audits and internal training to improve Hotel Sogo’s products or services offered to you; (d) analysing website use and consumption data to study general patterns and trends of use or consumption, and better understand your needs and/or concerns; (e) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; (f) any other purposes for which you have provided the information; and (g) any other incidental business purposes related to or in connection with the above.

Website Analytics

Our Site uses Google Analytics, a third-party service to analyze the web traffic data for us. Data generated is not shared with any other party. Only non-identifiable web traffic data are evaluated including:

• The search terms you used
• Pages and internal links accessed on our site
• Estimated date and time you visited the site
• Approximate geolocation
• Browser and device information

Protection Measures

Only authorized Hotel Sogo personnel has access to these personal information, the exchange of which will be facilitated through email and hard copy. Any data will be stored for two years after which physical records shall be disposed of through shredding, while digital files shall be anonymized.

Contact us

You have the right to ask for a copy of any personal information we hold about you, as well as ask for correction. For data privacy concerns and/or feedback regarding this privacy notice, please send a formal request letter and kindly address it to:

Data Protection Officer

Global Comfort Group Corp.
Address: 629 EDSA Cubao, Quezon City

Email: inquiry@hotelsogo.com

Changes may be made to this Privacy Statement from time to time and will be posted on Our Site.

Cancellation and Refund Policy

1. Cancellation Policy:

• No-show & Force Majeure:
  • No-show policy applies; exceptions for force majeure events upon review. Clearly communicated during booking, in confirmation emails, and on the hotel’s website.
• Refunds and Modifications : 
• Upon eligible booking cancellations, rebooking will be required and the rate adjustment and subject to availability of the room on the given date.

• Cancellation Window for booking through online booking engine:
  • Guests can cancel their reservations made through the online booking engine if the scheduled check in time is 8 hours before the scheduled check-in time.
  • Guests cannot cancel their reservations made through the self-check-in kiosk if the scheduled check-in time is less than 8 hours.

1. Cancellation Process :

• Cancellations can be made by accessing the reservation through the self-check-in booking engine.
• Cancellation Allowable Frequency :  Cancellations made are subject for rebooking up to 2 times only and the payment shall be forfeited if after 2 rebookings and not shown.

1. Refund Process:

• Requests for refunds must be submitted within [2] working days of the transaction date.

Approved Refund Scenarios:

• Double Charge: If a guest is accidentally charged twice for the same booking, we will promptly refund the duplicate transaction amount.
• Technical Glitches: Refunds may be issued for payments affected by technical issues or errors in the payment gateway system.